Overview
The error message indicates a failure of the Ensure Folder Action in accessing, listing, creating, or removing a folder, as well as when the Action fails to delete a file.
Event examples
See some examples of the Ensure Folder failed Event messages:
- Task "MySync" Action "Ensure Folder" could not delete folder "N:\Logs\Sync\202405". The media is write protected. [os:19; aw:9]
- Action "Ensure Folder" could not delete file "C:\Temp\Downloads\toprint.pdf". Access is denied. [os:5; aw:8]
- Could not delete folder "\\NAS.local\Share\Backup". Access is denied. [os:5; aw:5]
- Could not create folder "\\Storage.lan\Shared\Public". The system cannot find the path specified. [os:3; aw:2]
- Could not delete file "\\DB.local\Customers\Invoices.xlsx". The process cannot access the file because it is being used by another process. [os:32; aw:8]
- Folder name has not been provided. The filename, directory name, or volume label syntax is incorrect. [os:123]
Cause
Some possible causes are—the Folder name or path contains characters that are not allowed in a folder name; The user account specified in the Run As Settings does not have permission to write files in the specified location; Specified local or network disk is not accessible or is read only.
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