This Error Event is part of Connect to FTP Events.
Event ID · 321400
The error message indicates that connection to the FTP server is not established. Any further operations with remote server will fail until reconnection attempt is made.
The error may be caused by connectivity issues such as firewall or antimalware whitelisting. Make sure that local machine can connect to the remote server—no firewall is blocking outgoing connections on the client, and incoming connection at the server.
Double check that your provided username & password, fingerprint, certificate and passphrase is valid and are in supported format. To pinpoint the problem, enable connection debugging option.
See some examples of the Could not connect to FTP server Event messages:
- Could not connect to "dc1.local". Authentication failed.
- Could not connect to "dc.lan". Password is set, but Username is not.
- Could not connect to "ec2-10-0-211-96.compute-1.amazonaws.com". Error: Fingerprint for algorithm SHA-256 not supported.
- Server asks for authentication with a client certificate. Policy requires valid SSL Client certificate.
- Certificate file "C:\Certs\client_ssl.pem" does not contain a public key and no corresponding .crt/.cer file was found.
- TLS host certificate fingerprint is not in a correct format.
- Connection failed. Policy requires SSL.
- Peer certificate rejected. Disconnected from server.
- There are too many connected users, please try later.
- Connection failed. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
Help at your fingertips…
If you have any questions, please do not hesitate to contact our support team.