This Warning Event is part of Automation Workshop Manager Events.
Event ID · 1221
Overview
The warning is displayed when the Automation Workshop Service is from different installation package than Automation Workshop interface (i.e., either a version is different or 32 and 64-bit packages are mixed).
When it happens, Automation Workshop may show non-existent functionality of the software, not display some of existing features or fail to work at all. The Tasks that are designed for previous version of Automation Workshop should remain functional, though.
Event examples
See some examples of the Version mismatch Event messages:
- Automation Workshop Manager 8.5.0.0 64-bit and service 9.0.0.0 64-bit version mismatch.
- Automation Workshop Manager 9.0.0.0 32-bit and service 9.0.0.0 64-bit version mismatch.
Solution
The issue can arise if the Service has not been stopped during installation of newer version of Automation Workshop. In this case the issue should automatically disappear upon restarting the system.
If 32-bit Service is mixed with 64-bit Manager or vice versa, Automation Workshop will not function properly. Reinstall the software with most suitable version. Also, it might be useful to create a backup of Tasks and Settings before proceeding with install and uninstall. The backup can be later used to restore complete Automation Workshop functionality.
The other possibility is manual replacement of Automation Workshop files or some other error. If the problem persists after system restart, try stopping the Service manually and install the newest software version on top of already existing one (to preserve existing Automation Workshop Tasks and configuration).
Remote…
While it is common for remote instances to temporarily run slightly different versions—especially during upgrades—it is strongly recommended to keep all instances updated to the latest available version. Doing so ensures full compatibility, stability, and access to the newest features across all local and remote deployments.
Use the Remote Manager to add, manage, or remove remote Automation Workshop network instances. The Remote Deployment feature allows bulk management of remote Tasks for numerous servers at once.
Compatibility
Automation Workshop is designed with a strong backwards compatibility (between versions) in mind. Also, the 32-bit version is compatible with the 64-bit version, however, some minor features may not be available when you are using a different version of GUI and Service. Thus it is recommended to always use the same version of the Manager (GUI) and the Service.
The larger the version difference between the Automation Workshop Manager (GUI) and the Service, the higher the risk of compatibility issues. Significant version gaps may lead to unexpected behavior, such as features not appearing correctly, malfunctioning Tasks, or complete failure to execute automated workflows.
We are here to help…
If you have any questions, please do not hesitate to contact our support team.