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Event icon · error

This Error Event is part of FTP Watcher Events.

Event ID · 321490

"Could not connect to FTP server"

Overview

The error message indicates that FTP Watcher Trigger failed to connection to the remote server. Connection is not established. Any file monitoring on remote server will not be performed until reconnection attempt is made.

Solution

FTP Watcher uses credentials from associated Connect to FTP Action, and Event 321400 explains in greater detail on how to fix this connection problem.

Ensure that the server's fingerprint matches the one specified in the advanced fingerprint options. For instance, if a Task or connection Action is reused (copied), the old server fingerprints are also copied, likely causing an error due to mismatch. Additionally, note that using the Test connection button automatically populates the server's fingerprint fields.

Event examples

See an example of the Could not connect to FTP server Event message:

  • Could not connect to "ec2-10-1-1-13.compute-1.amazonaws.com". Error: Connection failed. A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.

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