Event icon · error

This Error Event is part of Remote File Information Events.

Event ID · 336400

"Could not get file information"


The error message indicates that there was a problem accessing the remote file to retrieve its information.

Event examples

See an example of the Could not get file information Event message:

  • Could not get file information. Connection is closed or not found.


If Remote File Information fails with Lost connection. Disconnected from server error message, check stateful FTP firewall settings for a simple solution.

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