This Error Event is part of Remote File Information Events.
Event ID · 336400
The error message indicates that there was a problem accessing the remote file to retrieve its information.
See an example of the Could not get file information Event message:
- Could not get file information. Connection is closed or not found.
If Remote File Information fails with
Lost connection. Disconnected from server error message, check stateful FTP firewall settings for a simple solution.
If you have any questions, please do not hesitate to contact our support team.