This Error Event is part of Get File Information Events.
Event ID · 76400
Overview
The error message indicates that there was a problem accessing the specified file to retrieve its information.
Cause
The file might be inaccessible due to various reasons:
- The specified path does not exist.
- The specified file does not exist.
- User's credentials do not grant access to specified folder or file.
- Network path or server can not be reached.
- No mapping between account names and security IDs was done.
Event examples
See some examples of the Failed to retrieve information Event messages:
- Action "Get File Information" failed to retrieve info for file "C:\Invoices\wsl\checksum.txt". The network path was not found. [os:53; aw:4]
- Action "Get File Information" failed. No mapping between account names and security IDs was done. [os:1332; aw:21]
Solution
Verify that the path and file exists and is accessible. Ensure that the proper user credentials are specified in the Run As tab of the Task.
SMB signing required?
The device hosting the share may not support SMB signing or may not have it enabled. Enable SMB signing on the server or NAS if possible. Alternatively, the requirement can be relaxed on the affected computer, but this reduces protection and should only be used on trusted networks.
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