This Error Event is part of Get File Date & Time Events.
Event ID · 77400
"Failed to retrieve date for file"
Overview
The error message indicates that there was a problem accessing the specified file to retrieve its date and time information.
Cause
The file might be inaccessible due to various reasons:
- The specified path does not exist.
- The specified file does not exist.
- User's credentials do not grant access to specified folder or file.
- Network path or server can not be reached.
Solution
Verify that the path and file exists and is accessible. Ensure that the proper user credentials are specified in the Run As tab of the Task.
SMB signing required?
The device hosting the share may not support SMB signing or may not have it enabled. Enable SMB signing on the server or NAS if possible. Alternatively, the requirement can be relaxed on the affected computer, but this reduces protection and should only be used on trusted networks.
Questions?
If you have any questions, please do not hesitate to contact our support team.