🧡 Skip to main content🔍 Skip to search
Event icon · error

This Error Event is part of Clear Remote Directory Events.

Event ID · 344400

"Could not clear directory"


The error message indicates that the Clear Remote Directory Action has failed to empty a remote directory.


Ensure the provided access credentials have the necessary write permissions for the specified directory. Be aware that some operating systems and file systems restrict the use of special characters in paths. For example, FTP or WebDAV servers hosted on Windows do not allow characters such as *, /, |, ?, and similar in paths.

Event examples

See some examples of the Could not clear directory Event messages:

  • Task "Daily Cleanup" Action "Clear Remote Directory" failed "/my-bucket/photos/IMG_240720.jpg". The file exists. [os:80; aw:44]
  • Action "Clear Remote Directory" failed. Working on "/cloud-bucket/logs/2027/07/20". File or folder "/cloud-bucket/logs/2027/07/20" does not exist.
  • Working on "/ftproot/user/samantha". Could not retrieve file information. The system cannot find the path specified.
  • Working on "/log/var/apache2". No such file or directory. Error message from server: No such file. The system cannot find the file specified. [os:2]
  • Working on "/tmp/cache". Command "ls -la -d "/tmp/cache"". Failed with return code 2 and the following error message. ls: cannot access "/tmp/cache": No such file or directory.

Just ask…

If you have any questions, please do not hesitate to contact our support team.