Frequently Asked Questions - ordering FAQ
Ordering FAQ covers the most common questions related to purchasing Febooti Software products.
- Q: Is it safe to purchase online?
- A: Purchasing from the febooti.com (via FastSpring or RegNow) is 100% secure. The store uses advanced encrypted SSL on every transaction processed. SSL was designed to defeat the snoops and protect your privacy. An SSL-enhanced browser such as Internet Explorer (or Firefox, Chrome, Opera, Safari) use encryption to scramble the data you send to a web site into an unintelligible string of seemingly random characters. In other words, the transmission from the server forms a matched pair with the transmission from your computer, so that only data to and from these sources can be valid. In addition to providing privacy, SSL was designed to answer a related question: how do you know you are really communicating with the Web site you intended? SSL also guarantees you are talking to the web site you intend to by using public and private key technology.
When you're in a secure Web site, a key symbol appears at the status or address bar of your browser. This shows that data is being encrypted.
- Q: How long does it take to receive my order?
- A: You will receive your registration information immediately after your purchase - it's about 5 - 10 minutes after finishing online order form!
- Q: What are my payment options?
- A: Acceptable means of payment within the febooti.com include: Visa, Mastercard, American Express, Discover, Visa Check Card, Eurocard, MasterMoney and PayPal. All orders are processed in real time and upon completion an email will be sent to you as confirmation of your purchase.
Also you may choose other payment options such as Bank / Wire Transfer, Check / Money Order, Fax - Credit Card, Open Invoice (European), Invoice and Phone ordering. To learn more about other payment options, please visit payment options page.
- Q: What is your return and refund policy?
- A: At febooti.com we are committed to giving you the best possible products, prices and service. We are proud to stand behind the quality products we sell. That is why we offer a 30 day unconditional money back no-questions-asked return guarantee on all software products you purchase from us.
If for any reason (or no reason at all) you are not 100% satisfied with our products we will give back all money if it is within 30 days of your initial purchase. We are confident you will enjoy our products and services! Read more about Money Back Guarantee.
If you visit our site to read or download information, we may collect and store the following general information in order to analyze trends, gather broad demographic information, and monitor site traffic patterns that can help us further develop and improve the design and functionality of our site - your computer's IP address, browser type, and operating system, the date and time you access our site, and the various pages that you visit while on our site. Again, this information is for internal use only.
- Q: Where can I manage my subscriptions?
- A: In order to manage Premium Support and Upgrade Assurance subscriptions, please refer to your order confirmation email.
- Q: I have other question not covered here. What to do?
- A: If you have a question that was not covered in this ordering FAQ, please contact our sales department. Usually within next hour you will receive an answer. In same cases this may take a little bit longer time.
Copyright © 2001-2013 Febooti Software. All rights reserved. Last updated: July 06, 2011